When 4woods recieves question or order by e-mail from over sea customers, we promise to response within 2 to 3days.
If you do not receive response from us more than 3days, there may be a reasons that you were not able to receive reply e-mail from us.
If so, please check spam mail box would be sincerely appriciated.
Also, if you do not receive answer from 4woods please re-send from different e-mail address.
If you set up as high security it could be a reason to not receive your e-mail especially from overseas.
Your question and orders are very important for us as customer service.
In the same time 4woods promises that 4woods offers good service for our valuable customer.
Thank you and Regards.
As of April 2014, 4woods have official partners which promote 4woods dolls in different areas around the world.
The following are the only companies we (4woods Co., Ltd) officially have a business partnership with; they are authorized to use our photos and sell our dolls.
There are a number of online stores in the world that use our photos unofficially and illegally. (Exception: Amazon.co.jp, photos of used dolls taken by users)
The only companies you can purchase new 4woods dolls are from 4woods or 4woods official partners.
Please be aware of scam websites that use our photos illegally.
Fantasy Doll in Australia
Sales & Show room
URL : http://www.fantasydoll.com.au/
email : firstname.lastname@example.org
If you reside in Australia, please make your purchase from Fantasy Doll. This is the only safe way to receive your love doll from Japan. You cannot purchase directly from 4woods.
4woods USA in United States
URL : http://4woodsusa.com/
email : email@example.com
In April 2014, 4woods opened a new sales office in the U.S. "4woods USA" in order to provide better customer service to customers in the North America region. 4woods USA offers mainly sales support as well as after-purchase service which customers in the region can receive at domestic level.